The saved family could not be opened on this device.
ChoreMark support
Let's get the family moving again.
Find quick answers, look up an error code, or prepare a private support email. You never need to send us your family's names, chores, rewards, balances, or parent PIN.
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Common questions
Why is a chore waiting?
A parent must open Parent Home and approve it before tokens are awarded.
Why did the child screen close?
Child mode returns to the family chooser after inactivity to keep Parent Home locked.
Why can’t I add another chore?
The Free plan supports up to ten active chores. Existing information is preserved.
How do rewards work?
A child requests an affordable reward. A parent approves it before tokens are deducted, or declines it without changing the balance.
Why can’t I add another child?
The Free plan keeps one child active. Extra Plus children and their history are preserved if a plan ends.
What happens if I do not use iCloud?
Your information remains only on the device. If the device is lost, erased, damaged, or ChoreMark is deleted, the family information may be permanently lost and cannot be recovered by ChoreMark support.
Does private iCloud backup sync my family across devices?
No. Back Up Now makes a manual recovery copy in the signed-in Apple Account. Later changes are not saved automatically, and this does not share a live family with another Apple Account.
How does the nightly reminder protect privacy?
The lock-screen message only says that the daily review is ready. It does not show names, chores, rewards, or token balances.
Where are printed schedules and rewards stored?
Once exported or printed, copies are outside ChoreMark’s protected app storage. Delete those copies separately when you no longer want them.
Something went wrong?
Find the code shown in ChoreMark
The saved family could not be erased.
The latest change could not be saved.
Sign in to iCloud on this device.
No private iCloud backup was found.
A different family’s backup was found. It was not replaced.
The backup failed validation and was not restored.
A family already exists on this device and was not replaced.
The iCloud request failed. Check the connection and try again.
Private iCloud is not enabled in this build.
One or more required setup names are missing.
The parent PIN must contain exactly four numbers.
The family could not be created.
A family or person name is longer than 60 characters.
The selected child is unavailable.
The child needs a name with 60 characters or fewer.
A family must keep at least one active child.
Children cannot be changed while the family is archived.
The parent PIN did not match.
Parent access is temporarily locked after too many PIN attempts.
The selected chore is no longer available.
The chore could not be marked done.
The chore needs a name and a token value above zero.
The new chore could not be added.
Scheduled chores could not be prepared on this device.
Chores cannot be changed while the family is archived.
A chore assignment must include at least one active child.
The selected chore is no longer available for editing.
The selected approval is no longer available.
The chore could not be approved.
The chore could not be returned for another try.
The Free plan has reached ten active chores.
The Free plan has reached one active child.
Adding a generated chore requires an active Plus purchase.
Purchases are not enabled in this build.
Apple could not verify the purchase. Plus was not unlocked.
The App Store purchase did not complete.
Apple could not restore purchases.
The reward needs a name and a token cost above zero.
The new reward could not be added.
The selected reward is no longer available.
Rewards cannot be changed while the family is archived.
The child does not currently have enough tokens for that reward.
The reward request could not be created.
The selected reward request is no longer waiting.
The reward request could not be approved.
The reward request could not be declined.
Notifications are turned off for ChoreMark in device Settings.
The nightly reminder could not be scheduled on this device.
The selected PDF could not be exported.
Still need a hand?
Include the error code and ChoreMark version in your email. Please do not include a child's name, chore list, token balance, parent PIN, Apple ID, or exported family information.